Privacy Policy

1. What this policy covers

This policy explains how Learnmify (“we”, “us”) handles personal information when you visit learnmify.com or use our community platform. It covers both community owners and members. If you have questions, email support@learnmify.com.

2. Information we collect

Information you give us

• Account details: your name, email address and password. Your password is stored only in hashed form, so we cannot see it.
• Profile details: a photo and bio, if you add them.
• Content: posts, comments, chat messages, poll votes, quiz answers, assignment submissions, event RSVPs, reports, and any files, videos or audio you upload.
• Community settings: for owners, your community name, description, prices, team members and automations.
• Creator Content Agreement: if you create courses, we record the name you type to sign, your email, the date and time, the agreement version, and your IP address and browser.
• Messages to us: anything you send when you contact support.

Information created as you use Learnmify

• Which communities you belong to, your role and tier, points and level, course progress, quiz scores and certificates, and when you were last active.
• Records of team and moderation actions, such as role changes, removals and approvals. These are shown in each community’s audit log.
• Technical information our hosting providers log automatically, such as IP address, browser type, and pages requested with their timestamps. It is used for security and to keep the Service running.

Payment information

When you pay a community, or a community owner pays for their Learnmify plan, the payment provider that community uses (Flutterwave, Stripe or PayPal) collects and processes your card or account details. We receive only limited information back, such as a transaction reference, amount, currency and payment status. We never receive or store your full card number. Community owners who connect a payment account give us their provider API keys, which we store encrypted and use only to create and check payments.

3. How we use it

• To provide the Service. This means creating your account, showing you the communities and content you have access to, running courses, quizzes, events, chat and automations, and unlocking paid tiers.
• To send you service emails, such as account confirmation, password resets and important notices. You will also see in-app notifications about activity in your communities.
• To keep Learnmify safe: preventing fraud, spam and abuse, enforcing our Terms, and investigating reports.
• To fix problems and improve the Service.
• To meet legal obligations, such as tax and accounting records.

We do not sell your personal information. We do not use it for third-party advertising, and we do not use advertising cookies.

4. Legal bases (EU, UK and similar laws)

Where laws like the GDPR apply, we rely on the following legal bases:

• Contract: providing the Service you signed up for.
• Legitimate interests: security, preventing abuse and improving the Service.
• Legal obligation: for example, keeping financial records.
• Consent: where we ask for it. You can withdraw consent at any time.

5. Who can see your information

• Other members of your communities can see your name, photo, bio, level and the posts, comments and messages you share there.
• Community owners and their team (admins, moderators, instructors and billing managers, depending on the permissions the owner gives them) can also see your membership details, including:
  • your tier and join date;
  • your activity;
  • your course progress and quiz results;
  • your assignment submissions;
  • reports and moderation history in their community.
  Owners are responsible for how they use this information.
• Public communities: anyone can see a public community’s name and description. Content inside a community is visible only to people with access.

6. Service providers we use

We share information with trusted providers only as needed to run Learnmify. They are contractually required to protect it.

• Supabase: database, sign-in and file storage.
• Vercel: website hosting.
• Flutterwave, Stripe and PayPal: payment processing, depending on which provider a community uses.
• Bunny.net: hosting and streaming course videos.
• Anthropic: the AI course builder. The course details and lesson text a creator asks the AI to work on are sent to Anthropic to generate a draft.
• Resend: sending account emails.
• Google Fonts: loading the typefaces used on the site. Your browser sends your IP address to Google when fonts load.

We may also disclose information:

• if the law requires it;
• to protect the rights, safety or property of our users or others;
• as part of a merger, acquisition or sale of assets. If that happens, we will tell you.

7. International transfers

Our providers store and process data in the United States and possibly other countries. When we transfer personal information across borders, we rely on appropriate safeguards, such as standard contractual clauses, where the law requires them.

8. Cookies

We use only essential cookies, the ones that keep you signed in and keep your session secure. We do not use analytics or advertising cookies. If we add any in the future, we will update this policy and ask for consent where required.

9. How long we keep it

• We keep your account information for as long as your account is open.
• When you delete your account, your profile, sign-in and membership records are deleted straight away, and other personal information is deleted or anonymised within 30 days. The exceptions are:
  • copies in backups, which expire on a rolling basis;
  • records we must keep by law, such as payment records;
  • records of any Creator Content Agreement you accepted, which we keep so we can respond to copyright claims;
  • information we need to resolve disputes or prevent abuse.
• Posts, comments and chat messages you wrote stay in their communities, but no longer show your name.

10. Your choices and rights

• You can edit your name, photo and bio, or delete your account, on your Account page. You can delete your own posts at any time. To remove comments or chat messages, email us and we will do it for you.
• You can leave a community, and cancel a paid membership from the community’s Plans page.
• Depending on where you live, you may have the right to:
  • access, correct or delete your personal information;
  • get a copy of it;
  • object to or restrict certain uses;
  • withdraw consent.

To use any of these rights, email support@learnmify.com from the address on your account. We will reply within 30 days. We will not treat you differently for using your rights. You can also complain to your local data protection authority.

California residents: we do not sell or share personal information as those terms are defined under California law.

11. Security

We protect information with:

• encryption in transit (HTTPS);
• hashed passwords;
• database rules that limit each person to the data they are allowed to see;
• restricted access for our team.

No system is perfectly secure, so please use a strong, unique password. If we become aware of a breach that affects you, we will notify you as the law requires.

12. Children

Learnmify is not intended for children under 16, and we do not knowingly collect their personal information. If you believe a child has given us personal information, contact support@learnmify.com and we will delete it.

13. Changes to this policy

We may update this policy as Learnmify changes. If the changes are significant, we will tell you by email or in the Service before they take effect. The date at the top shows when this policy last changed.

14. Contact

For privacy questions or requests, email support@learnmify.com.